While we take great care in delivering high-quality custom packaging, we understand that sometimes things do not go as planned. That is why we have a clear and fair policy in place to assist you with returns, refunds, and cancellations. Your satisfaction is our priority, and we are here to make the process as smooth as possible.
Defective or Damaged Products
If your product arrives with visible damage, such as being torn or crushed, printing errors that do not match the approved design, missing or incorrectly applied finishes or custom features, or any failure to meet the confirmed order specifications, we are here to make things right.
You can process a claim by providing the following:
- Your order number or details.
- A brief description of the problem.
- Clear photos or videos showing the defect or damage.
Please note the following conditions:
- All claims must be requested within 7 days of receiving your order. Claims made after the designated period will not be eligible for a refund or replacement.
- Customers are responsible for return shipping costs unless the return is due to an error on our end.
Once we review and validate your claim, we will take the following steps:
- Replacement: We will rebuild, reprint, and resend your order at no additional cost.
- Refund: If a replacement is not feasible, we may offer a full or partial refund.
If you experience any issues, please contact our support team at [contact details], and we will assist you promptly.
Customer-Initiated Returns
If you wish to return a non-defective product, ensure it meets our eligibility criteria. Returns are only accepted for unused products in their original packaging and condition. Custom-printed or personalized orders are typically non-refundable unless there is a defect or error on our part.
You can process a return by providing the following:
- Your order number or details.
- A reason for the return.
- Clear photos or videos showing the product is unused and in its original condition.
Please note the following conditions:
- All returns must be requested within 7 days of receiving your order. Returns made after the designated period will not be eligible for a refund or replacement.
- Customers are responsible for return shipping costs unless the return is due to an error on our end.
- All refunds will be after the deduction of manufacturing, printing, and billing costs.
Once we receive and inspect the returned product, we will take the following steps:
- Exchange: If applicable, we can offer a replacement for a different size or specification.
- Refund: If eligible, we may offer a full or partial refund.
If you experience any issues, please contact our support team at [contact details], and we will assist you promptly.
Order Cancellation
We start working on your order as soon as you give us the approval. Hence, cancellations are only accepted within a specific timeframe and must meet our eligibility criteria.
You can process a cancellation by providing the following:
- Your order number or details.
- A reason for the cancellation.
Please note the following conditions:
- All cancellations must be requested within 24 hours of placing the order for a full refund. Cancellations made after the designated period will not be eligible for a refund.
- If an order includes custom artwork, a non-refundable artwork processing fee may apply even if canceled before production.
Once we receive your cancellation request, we will take the following steps:
- Full Refund: If the request is made within 24 hours and production has not started.
- Partial Refund: If the request is made after 24 hours but before production, subject to a processing fee.
- No Refund: If production has begun, as materials and customization processes are already underway.
If you experience any issues, please contact our support team at [contact details], and we will assist you promptly.