Defective or Damaged Products

If your product arrives with visible damage, such as being torn or crushed, printing errors that do not match the approved design, missing or incorrectly applied finishes or custom features, or any failure to meet the confirmed order specifications, we are here to make things right. 

You can process a claim by providing the following:

• Your order number or details.
• A brief description of the problem.
• Clear photos or videos showing the defect or damage.

Please note the following conditions:

• All claims must be requested within 7 days of receiving your order. Claims made after the designated period will not be eligible for a refund or replacement.
• Customers are responsible for return shipping costs unless the return is due to an error on our end.

Once we review and validate your claim, we will take the following steps:

• Replacement: We will rebuild, reprint, and resend your order at no additional cost.
• Refund: If a replacement is not feasible, we may offer a full or partial refund.

If you experience any issues, please contact our support team at [contact details], and we will assist you promptly.

Customer-Initiated Returns

If you wish to return a non-defective product, ensure it meets our eligibility criteria. Returns are only accepted for unused products in their original packaging and condition. Custom-printed or personalized orders are typically non-refundable unless there is a defect or error on our part.

You can process a return by providing the following:

• Your order number or details.
• A reason for the return.
• Clear photos or videos showing the product is unused and in its original condition.

Please note the following conditions:

• All returns must be requested within 7 days of receiving your order. Returns made after the designated period will not be eligible for a refund or replacement.
• Customers are responsible for return shipping costs unless the return is due to an error on our end.
• All refunds will be after the deduction of manufacturing, printing, and billing costs. 

Once we receive and inspect the returned product, we will take the following steps:

• Exchange: If applicable, we can offer a replacement for a different size or specification.
• Refund: If eligible, we may offer a full or partial refund.

If you experience any issues, please contact our support team at [contact details], and we will assist you promptly.

Order Cancellation

We start working on your order as soon as you give us the approval. Hence, cancellations are only accepted within a specific timeframe and must meet our eligibility criteria.

You can process a cancellation by providing the following:

• Your order number or details.
• A reason for the cancellation.

Please note the following conditions:

• All cancellations must be requested within 24 hours of placing the order for a full refund. Cancellations made after the designated period will not be eligible for a refund.
• If an order includes custom artwork, a non-refundable artwork processing fee may apply even if canceled before production.

Once we receive your cancellation request, we will take the following steps:

• Full Refund: If the request is made within 24 hours and production has not started.
• Partial Refund: If the request is made after 24 hours but before production, subject to a processing fee.
• No Refund: If production has begun, as materials and customization processes are already underway.

If you experience any issues, please contact our support team at [contact details], and we will assist you promptly.

Impresspack is committed to protecting your privacy and ensuring that your personal information is handled responsibly. Please review our policy below to understand how we collect, use, and safeguard your data.

Information We Collect

We may collect the following types of personal data when you visit our website, place an order, or interact with our services:

• Contact Information: Name, email address, phone number, and shipping address.
• Order and Payment Information: Billing address, payment method details, and order history.
• Website Usage Data: IP address, browser type, device information, geological data, and cookies to improve user experience.
• Other Information: Purchase history, login history, preferences, subscription status, and communications.

How We Use Your Information

We collect and use your information for the following purposes:

• To process and fulfill orders, including payment processing and shipping.
• To communicate with you regarding your orders, inquiries, and customer support needs.
• To improve our website, services, and overall customer experience.
• To comply with legal obligations and prevent fraudulent activities.
• To send you promotional offers and updates (only if you have opted in).

Information Sharing and Selling

We do not sell your personal data. However, we may share your information with trusted third parties under the following circumstances:

• Service Providers: Third-party vendors assisting in payment processing, order fulfillment, and website hosting.
• Legal Requirements: If required by law, we may disclose information to regulatory authorities.
• Marketing and Communication Partners: Only if you have opted into our promotional communication

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information by contacting us.
• Request details about how your data is being used and stored.
• Opt out of marketing emails and SMS notifications at any time.
• Disable cookies through your browser settings, though this may affect website functionality.

Data Security and Retention

We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Future Changes to Our Privacy Policy

Impresspack reserves the right to update this policy as needed. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed.